Last updated: October 6, 2026. Applies to purchases made on or after October 5, 2026. Purchases made before then keep the terms that were in place when they were bought.
We want you to be completely satisfied with your ELDT training. If you're not happy, we'll make it right.
ELDT365 provides digital online training courses for Entry-Level Driver Training (ELDT) as required by the Federal Motor Carrier Safety Administration (FMCSA). Upon purchase, you receive immediate access to course materials. Because our courses are digital products that are delivered and accessible instantly upon payment, all sales are subject to the terms outlined below.
You request a refund within 7 days of purchase, AND you have completed less than 10% of the course, AND you have not taken any of its quizzes or tests. Progress is measured by the furthest point you have reached in the course. Double charges, charges for something you did not receive, and technical problems on our end that we cannot fix are always refunded.
More than 7 days have passed since your purchase, OR you have completed 10% or more of the course, OR you have taken any of its quizzes or tests, OR the course has been completed and reported to the FMCSA Training Provider Registry. Certificate Protection is non-refundable once purchased.
Bought the wrong course? If you have not finished it, we will swap it for the right course of the same price for free, even if you are not eligible for a refund.
The fastest way is the Help chat on your dashboard: eligible refunds are often processed right away. You can also email us at support@eldt365.com with the following information:
Your full name, the email address associated with your account, the course(s) you purchased, and the reason for your refund request. We will review your request and respond within 2 business days. Approved refunds are processed back to the original payment method within 5-10 business days.
Bundles: if you bought courses together at a bundle price and one course is refunded, the refund is that course's proportional share of the bundle price (the bundle price divided evenly across its courses). The courses you keep stay on your account.
Add-ons: Certificate Protection is non-refundable. Other add-ons, such as the Video Edition and video packs, follow the same eligibility rules as courses.
Automatic refunds: our support chat includes an automated assistant that can approve and process a refund immediately when a course clearly qualifies (within 7 days, under 10% complete, no quizzes, not reported to the FMCSA). Automatic refunds are limited to one purchase per customer; anything else is reviewed by a person within 2 business days. A refund removes the course from your account.
We encourage all customers to contact us directly before initiating a chargeback or dispute with their payment provider. We are committed to resolving any issues quickly and fairly. Filing a chargeback or dispute without first contacting ELDT365 may result in delays and additional fees. We reserve the right to provide transaction records, account activity logs, and course access data as evidence in any dispute proceeding.
If you experience any technical issues that prevent you from accessing or completing your course, please contact our support team immediately. We will work to resolve any technical problems at no additional cost to you. Technical issues do not automatically qualify for a refund if they can be resolved through support.
Refunds for purchases made with a promotional code or discount will be refunded at the amount actually paid, not the original listed price of the course.
ELDT365 reserves the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your purchase will apply to your transaction.
If you have questions about this refund policy or need to request a refund, we're here to help.
Email: support@eldt365.com
Business: IroInnovations (ELDT365)